I have been having some computer problems. Last week, hospital the person who services Hope’s computers was in the office and he was looking at my computer – thank you. While he was trying to resolve the issue, troche he was on Dell’s web page and was considering calling their business help line to get another perspective on the issue. He said he hated calling the service number because they have a list of questions they ‘have to’ ask you that are almost insulting to someone with computer expertise. I understand, cure occasionally I have an issue at home that I have to call my service provider to get help with and the first question is always something like, “is the modem turned on?” I want to shout, “Come ON, how stupid do you think I am?” Anyways, our computer guy and I had a good laugh and he finished up on my computer and moved on.
Sadly, my computer issue has been back this week so yesterday Dan took control of my computer remotely and started asking me some questions about the problem and what I had tried to do to solve it. After two questions, I felt insulted and was sitting behind my computer thinking – he must really think I do not know anything about computers. I wanted to remind him of our conversation just a week ago.
I wonder how many times people come to us looking for spiritual advice, conversations, or questions and instead of really listening to what the problem is we just ask a standard list of questions. In both situations above, both Dan and I wanted to be treated like individuals and listened to but instead instead we were asked questions off a check list and by the time we got to what we really wanted answered – we were out of time. Well, it made me think.